Refund & Cancellation Policy

1. Institutional Access

Institutional access to Skylark Digital Assets LLC is available to approved partners at $12,000 per year. There is no public self-serve checkout and no free trial.

Access is granted exclusively by issued institutional access key. Each key is assigned to a named individual or organization and may be subject to email binding and session restrictions as configured at issuance.

2. Billing

Payment for institutional membership is handled entirely off-site. Skylark Digital Assets LLC does not operate an online store or payment processor for new or renewal institutional subscriptions.

To inquire about institutional access, billing, or renewal, contact banking@theskylarkframework.com.

3. Refund Policy

Institutional access fees are generally non-refundable. The Company does not guarantee refunds for any reason including change of mind, partial usage, or dissatisfaction with features.

The Company may, at its sole discretion, issue refunds, partial refunds, or account credits on a case-by-case basis, taking into account factors including:

• Nature and timing of the refund request
• Nature of the platform access granted
• Whether the request arises from a billing error or platform-side failure
• Applicable law requirements

Discretionary refunds or credits issued in one instance do not create an obligation for the Company to issue refunds in future instances.

4. Situations Where Refunds May Be Denied

The Company may deny refund requests in the following circumstances (without limitation):

• Requests submitted after access has been substantially used
• Change of mind after access has been activated
• Violations of the Terms of Use, including account sharing or misuse
• Evidence of platform abuse, fraud, or bad-faith refund requests
• Repeated refund requests inconsistent with good-faith use

5. How to Request a Refund

Refund requests should be submitted to banking@theskylarkframework.com with the following information:

• The email address associated with your account
• The date of the charge in question
• A brief description of the reason for your request

The Company will review requests and respond within a reasonable timeframe. Approval of a refund request is not guaranteed.

If you believe you were charged in error, please contact support promptly.

6. Applicable Law

Nothing in this policy limits any rights you may have under applicable consumer protection or refund laws in your jurisdiction. Where applicable law provides for mandatory refund rights, those rights are not waived by this policy.